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FAQs

Restaurants

How do I order?

When you arrive, have a look at our menu and place your order with our cashier. We’ll give you a tracker device so we can bring your food to your table.

Do you take reservations?

No, we do not take reservations as our format is first come, first serve.

Can you accommodate large groups?

We can! Please contact your local Black Walnut and ask to speak with the general manager for more information.

Can I reserve a room?

It depends on the day, time, number of guests and store location. Please contact your local Black Walnut and ask to speak with the general manager for more information.

Do you allow dogs on your patio?

We strive to give all of our guests a pleasant patio experience and this includes our guests who prefer not to dine near an animal. For this reason we have decided to exclude pets from our patio with the exception of service dogs.

Food

Do you have nutritional information?

No, we do not have nutritional information available. However, if you have questions about ingredients or cooking processes, please contact us and we can assist. 

I have a food allergy. How can I decide what to eat?

Our cashiers can always help guide you to the right dish that meets your dietary and allergy needs. If you’d like to do more research in advance, please contact us and we can help provide options. 

Company Information

Why don’t you accept cash?

Store efficiency and overall store safety are just a few of the reasons that led us to be a cashless restaurant.

Are you hiring?

We are always looking for new partners who are hungry to learn and be part of a culture that cares about people on both sides of the counter. View our open positions here.

Do you host Spirit Nights?

We do! Spirit Nights can be reserved on Monday or Tuesday nights. We’ll donate 15% of all sales from 4-9 p.m. to your organization (excludes banquets, catering and third-party delivery sales). Book your Spirit Night here.
 

Gift Cards

Can I order gift cards online?

Yes! We have eGift cards available to digitally send. Order eGift cards here

Why does it say “invalid card number” when I try to check my gift card balance?

If your card was issued before 2021 and does not have a pin, please contact us with your card number to check the balance.

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